Small Things, Big Impact: The Magic of Japanese Customer Experiences
Explore how small gestures, like origami at a Japanese onsen, enrich customer experiences and foster loyalty by transcending traditional transaction models.
Series
Japanese Cultural Teachings
Over the years, I have constantly been impressed by Japanese culture. Here are a few cultural lessons that I hold on to.
Mochitsuki and the Collective Spirit of Japan
Explore the traditional Japanese mochitsuki ceremony, where community values of collaboration, patience, and gratitude are embodied in the joyful process of making rice cakes.
Kintsugi: Beauty in Imperfection
Explore the art of kintsugi and the beauty of imperfections in design, AI, and everyday life, revealing how they enhance uniqueness and authenticity.
Radio-Taiso: An Unexpected Awakening
Discover the cultural wisdom of radio-taiso and its profound lessons on pacing, sustainability, and achieving lasting success, drawing from Japanese traditions.
What Ikigai Looks Like
Explore the Japanese concept of Ikigai through an authentic dining experience that highlights passion, craftsmanship, and cultural immersion.
Yoyogi Standoff
Explore the unique cultural dynamics in Japan through a memorable encounter in Yoyogi Park, illustrating the balance of societal freedom and self-discipline.
The Real Meaning of Courtesy
Explore how courtesy, as seen in Japanese culture, fosters cooperation and improves outcomes through respect and dignity.
Cute Animals: Evidence of Japan’s Respect for Nature
Explore how Japan's unique culture of coexistence and respect for nature is mirrored in the behavior of animals, providing insights into local traditions and practices.
Respect: Active Appreciation for Others’ Values
Explore the meaning of respect as active appreciation for others' values and how it enriches relationships and understanding.